TERMS OF SERVICE
Please carefully read these Terms of Service. By accessing this website and using any online services offered here and via mobile applications, you agree to be bound by the terms outlined below. If you do not agree, please do not access or use the platform or its services.
EL Connect Pte Ltd (UEN No. 202006353G) is a Singapore registered company with its address at The Lifeline Building, 745 Lorong 5 Toa Payoh, #03-02, Singapore 319455.
EL Connect is an online “Platform” that connects users through Full-Time Job Listings, Part-Time Job Listings, and Gig Missions. The Platform allows Clients to post Full-Time or Part-Time Job Listings and allows Mission Creators to post Gig Missions for Mission Hunters, connecting users with our pool of Independent Contractors (Freelancers and Mission Hunters).
EL Connect retains the right to modify or amend any part of these Terms of Service without your consent or prior notification. We urge you to carefully review our Terms of Service before using EL Connect's Platform. By using our platform, you agree to adhere to all terms and conditions as outlined in our Terms of Service.
If you have any questions or concerns regarding our platform, services, or these Terms of Service, please reach out to us during our operating hours, Monday to Friday, from 8:00AM to 5:00PM, at +65 6802 9119, or email us at support@elconnect.sg
Definition:
“Platform” refers to the website www.elconnect.sg and the mobile application (“EL Connect – Job Platform” or “App”), where users may participate in Full-Time Job Listings, Part-Time Job Listings, and Gig Missions.
“App” refers to any software or mobile application operated by EL Connect.
“Full-Time Job Listing” refers to a job posting created by a Client for permanent or long-term employment opportunities. EL Connect acts solely as a listing platform and is not involved in the recruitment, selection, or engagement process.
“Clients” refer to individuals, companies, or entities that post Full-Time Job Listings or Part-Time Job Listings on the Platform.
“Freelancers” refer to platform users who apply for or perform Full-Time or Part-Time Job Listings through the Platform.
“Mission Creator” refers to a user who posts a Gig Mission on the Platform.
“Mission Hunter” refers to a user who applies for, accepts, or performs a Gig Mission on the Platform.
“Members” or “Users” refers to any registered user of the Platform, including Clients, Freelancers, Mission Creators, and Mission Hunters.
“Job Listing” refers to a request for the provision of labour or services under the Part-Time Job section of the Platform.
“Gig Mission” refers to an ad-hoc task posted under the Gig Mission section of the Platform.
“Services” refer to the labour or services performed by Freelancers or Mission Hunters for Clients or Mission Creators, depending on the nature of the engagement.
“Engagement Period” refers to the duration from the time a Job Listing or Gig Mission is posted until all obligations between the relevant Members have been fulfilled.
1. Services
1.1 Freelancers will provide Services to Clients according to the terms defined in this agreement and the Job Listing.
1.2 All communications and transactions between Clients and Freelancers introduced to each other through EL Connect must occur exclusively on the Platform or under EL Connect’s oversight. If a Client indicates an interest in directly hiring a Freelancer as a result of our services, you should decline their offer and promptly report the situation. A penalty of $1,000 SGD will be imposed on the Freelancer if they are found to have engaged in direct employment with our Clients.
1.3 Mission Hunters will perform Gig Missions for Mission Creators based on the details specified in the Gig Mission listing. EL Connect acts solely as a platform facilitator and is not responsible for the execution, quality, or outcome of such tasks.
2. Independent Contractors (Freelancers and Mission Hunters)
2.1 Eligibility
To use our platform, you must be at least 16 years old and meet one of the following criteria:
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A Singapore Citizen or Permanent Resident;
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A Long-Term Visit Pass (LTVP/LTVP+) holder with a valid Pre-approved Letter of Consent (PLOC) issued by the Ministry of Manpower (MOM); or
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A valid Student Pass holder who is enrolled in, and holds an official offer letter/email from, a Ministry of Manpower (MOM) recognised institution in Singapore.
All foreign pass holders must comply with MOM regulations on work eligibility, including any restrictions on work type and maximum allowable working hours under their respective passes. For Student Pass holders, work is strictly limited to a maximum of 16 hours per week during term time, as stated in the MOM official website.
EL Connect reserves the right to request verification documents and to suspend or deactivate any account found in breach of these eligibility or work-hour requirements.
2.2 Freelancers and Mission Hunters are independent contractors and not employees of EL Connect Pte Ltd. You are not covered by the Employment Act and, therefore, do not receive employee benefits such as annual leave, CPF contribution, or insurance coverage. Kindly refer to Ministry of Manpower website and read on 'Contract for Service' to understand your role as an independent contractor.
2.3 EL Connect requires Freelancers to:
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Be punctual and always be accounted for during work
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Maintain a professional image with a high level of personal hygiene and grooming standards.
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Wear the provided uniform and/or equipment while at the client's facility or as requested by the Client.
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Be courteous and diligent while working for the Client.
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Comply with any site-specific requirements as notified by EL Connect and/or the Client.
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Not use the Client's property for any other purpose than the required work.
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Maintain confidentiality regarding Client information, even after ceasing to work for the Client.
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Prioritize safety and follow the Client's directions, policies, and guidelines, including those related to occupational health and safety.
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Exercise due care in handling goods, parcels, equipment, fixtures and any on-site property. You are liable for loss or damage caused by your negligence, wilful misconduct, mishandling, mis-sorting/mislabelling, or failure to follow documented instructions, including loss or damage suffered by the hirer, the hirer’s business partners, or other third parties on site. Where EL Connect or the hirer pays or advances any amount for such loss or damage, you agree to reimburse the documented amounts not covered by insurance, subject to any applicable limits and deductibles.
3. Insurance (Applicable to Part-Time Job Listings only and not applicable to Gig Missions)
3.1 All freelancers will be automatically enrolled in Personal Accident insurance coverage to provide an additional layer of security and peace of mind while working.
3.2 The cost of coverage is $0.32 per hour and will be charged for the duration of your working period, including break time. This cost is rounded up to the nearest hour for incomplete hours.
Calculation Formula:
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(Total Rounded Job Hours) x ($0.32) = Insurance Cost
Example Calculation:
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Job starts from 9:05AM and end at 5:50PM = 8.75 hours (8hrs 45mins)
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After rounding up = 9 hours
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Insurance cost: 9 hours x $0.32 = $2.88
|
Scenario-Based Examples |
Total Hours Worked |
Rounded Hours |
Insurance Cost |
|
Job post: 9:00 AM - 6:00 PM (1-hour break included) |
9 hrs 0mins |
9 hrs |
$2.88 |
|
Scanned in at 9:05 AM, out at 5:01 PM |
7 hrs 54mins |
8 hrs |
$2.56 |
|
Scanned out early at 3:01 PM |
6 hrs 1min |
7 hrs |
$2.24 |
|
Scanned in at 9:05 AM, out at 5:07 PM |
8 hrs 2mins |
9 hrs |
$2.88 |
The deducted amount for insurance coverage will be transparently stated in your app wallet and timesheet upon job completion.
3.3 Effective 1 April 2025, insurance subscription will become mandatory for all Freelancers. Freelancers who previously opted out will be automatically enrolled in the insurance coverage from this date, and the opt-out option will no longer be available.
3.4 In the event of a work-related injury sustained during jobs completed via EL Connect, the following benefit payouts are available:
|
Benefit |
Pay Out Up To (Age 16–65) |
Pay Out Up To (Age 66–80) |
|
Accidental Death/Permanent Disability |
$50,000 |
$50,000 |
|
Accidental Medical Expenses |
$1,500 |
$750 |
|
Funeral Expense Subsidy |
$1,500 |
$1500 |
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Existing freelancers who turn 66 years old will automatically transition to reduced benefits.
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Freelancers above 80 years old are not eligible for coverage.
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Coverage does not include injuries sustained outside working hours, such as during travel to/from the job.
3.5 Medical Claim Deductible
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A $100 deductible applies to all medical claims:
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EL Connect covers $75 of the deductible.
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Freelancers are responsible for the remaining $25.
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Claims below $25 are non-claimable.
Examples:
(a) Medical bill of $50, freelancers pay upfront and submit a claim. The insurance will reimburse $25 (if approved).
(b) For a medical bill of $120, the insurance will pay out $20, while EL Connect will reimburse $75 to the freelancer (if approved), after applying the deductible rules.
3.6 Coverage is valid only for treatments in Singapore at MOH-accredited General Practitioners (GPs), polyclinics, or hospitals.
Alternative treatments such as Traditional Chinese Medicine (TCM), dental, and chiropractic services are only claimable with a valid referral letter or Doctor’s Memo from a GP or hospital stating the treatment is related to a work accident. Bills from overseas clinics or hospitals are non-claimable. All claims are subject to insurer’s review and approval. The decision made by the insurer shall be final.
3.7 Public Liability Coverage:
Freelancers are also covered for public liability under the following terms:
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Any one accident: Up to $100,000
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Deductible: Freelancers are required to bear the first $1,000 of each claim, with up to $99,000 claimable thereafter. (Note: For approved claims above $1000 under the “Public Liability" limit, freelancer will bear $1000. Claims at or below $1000 remain non-claimable.)
Additional Coverage wef 1 July 2025: Accidental Damage to Goods While Packing and Sorting at Client's Workplace.
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Sub-limit: $500.00 per item
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Deductible: $100 applies per claim. (Note: For approved claims above $100 under the “Accidental Damage to Goods While Packing and Sorting” sub-limit, EL Connect will cover $75 of the deductible, and the Freelancer will bear $25. Claims at or below $100 remain non-claimable.)
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This excludes dangerous goods such as highly flammable liquids, explosives, corrosive materials, items that can react dangerously with other cargo, items prone to natural degradation, live stocks, and any items explicitly excluded in the insurance policy.
3.8 Freelancers must inform the EL Connect Support Team within 24 hours of any work-related injury, with confirmation from the client.
The documents, such as referral letter, doctor’s memo, or receipt from your first doctor visit must be submitted within 7 days from the date of incident, even if further medical treatment or diagnosis (e.g., MRI, specialist consultation, follow-up treatments) is still pending. Late reporting may result in delayed or denied payouts.
How to Report:
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In-App Submission: Navigate to Profile > Insurance Claim > click on ‘Submit Claim’ and fill in the details. An email will be sent to your registered email address.
You are required to reply to that email with the required documents.
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For further assistance, you may reach out to EL Connect Support Team at +65 68029119.
Required Documents:
(To be submitted after claim is logged in-app)
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Medical Bills and Receipts
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Doctor’s memo or admission letter, or hospital discharge report outlining your condition and a brief description of the cause of injury.
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Additional Documents for Accidental Death/Total Permanent Disablement (if applicable):
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Police Report
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Investigation Report
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Postmortem Report
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Death Certificate
3.9 Freelancers must report overpayment or deduction discrepancies within 24 hours. Failure to report within this timeframe will result in liability for any deducted insurance costs.
3.10 Insurance costs are non-refundable.
3.11 If EL Connect retracts payment based on hirer records after a job completed (e.g., freelancer goes missing in action or doesn’t complete their shift etc), the freelancer will still be responsible for the deducted insurance amount.
3.12 The following occupations are not covered:
i. Construction Workers
ii. Divers
iii. Armed Forces, Navy, Police, Fire Service, or Civil Defence personnel
iv. Marine, Shipyard, & Oil & Gas Industry Workers
v. Heavy Machinery Operators (e.g., forklift), Class 4 and above vehicle drivers
vi. Workers at heights of 10m or above
vii. Pilots, air stewards/stewardesses, or other air crew
4. Job Application/Job Awarding/Actual Day Procedure
4.1 Freelancers can apply for multiple jobs, but once awarded a job, other overlapping applications will be automatically withdrawn. We encourage applying for multiple jobs to increase your chances of landing one.
4.2 You will receive your first notification (Awarded) via email and in-app notification when a job is awarded to you. You must acknowledge the awarded job to inform the hirer of your acceptance. You will also receive second and third notifications (reminders) to acknowledge 12 hours and 2 hours before the job starts.
4.3 Ensure accurate job time tracking by scanning the QR Code provided by the Site Supervisor for job start and completion. Contact the site supervisor to access the QR Code image as this determines your payment.
4.4 Additional attendance methods may be required by some hirers; please comply as needed.
5. Part Time Job Cancellation/Account Suspension
5.1 Freelancers should only apply for jobs they are genuinely interested in. If your interest changes, you should withdraw your application for a job before the job is awarded by the hirer. No penalty will be imposed in this case. Freelancers are encouraged to withdraw their applications in-app 'Job List', 'Part Time Jobs', 'Applied' section.
5.2 Freelancers will be responsible for a $30 last minute cancellation fee to EL Connect if you cancel an awarded job less than 15 hours from the job's start time, regardless of whether you acknowledged the job. No penalty applies if you cancel more than 15 hours before the job starts.
5.3 If a freelancer does not scan the EL Connect QR code to mark arrival, the job status will be marked as "No-Show", and a $30 penalty will be imposed automatically by the system.
5.4 Last-minute cancellations, no-shows, or absences regardless of whether they are with or without proof (e.g., Medical Certificate), will result as follows:
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1st absence: $30 penalty.
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2nd absence: Another $30 penalty and a 14 days account suspension. Freelancers are granted one suspension opportunity within EL Connect.
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3rd absence: Another $30 penalty and account deactivation.
5.5 Freelancers seeking to waive off penalty fees shall submit relevant documentation, such as a medical certificate, through in-app ‘Support’ under ‘Submit Medical Certificate’. The document must be dated within the job cancellation period.
Note: Only medical certificates issued from a physical doctor visit will be accepted. Teleconsultation medical certificates will no longer be valid.
5.6 Freelancer accounts that accumulate 2 medical certificates within a month will be suspended for 14 days.
5.7 A non-refundable administrative fee of $100, payable via PayNow, is required for a one-time account reactivation. Subsequent violations of our terms of service may result in the user being blacklisted.
5.8 This Section applies only to Part-Time Job Listings. Gig Mission cancellations and penalties are governed under Clause 13.
6. Punctuality
6.1 Punctuality is essential. Freelancers are encouraged to arrive at least 15 minutes early for all jobs to avoid any issues. Some hirers enforce a zero-tolerance policy for lateness, so it's essential to be on time. Being late, even if you are already onsite, can lead to rejection.
7. Failure to Complete Job/Extension
7.1 If a Freelancer abandons or fails to complete their duties, they may not be paid for the incomplete job. EL Connect will investigate and determine payment on a case-by-case basis, prorated if agreed upon by the hirer.
7.2 For extensions of working hours beyond the stipulated timeframe, the Client must offer the Freelancers and update them on the details and the extended hourly rate for acceptance.
8. Termination
8.1 EL Connect has the right, but not the obligation, to delete, terminate, or deactivate your account, block your email or IP address, or otherwise terminate your access to the Website or Mobile Application immediately and without notice for any reason, which may or may not be disclosed.
8.2 You agree to indemnify EL Connect, its officers, managers, members, affiliates, and others, and hold them harmless from any claims or demands arising from the termination. This includes claims or demands brought by third parties.
8.3 EL Connect reserves the right to act, including banning or blocking users from accessing our app and platforms, for engaging in spam calling or messaging, which disrupts our operations and service efficiency. Your account will also be terminated if you use disrespectful or abusive words or actions toward fellow freelancers, clients or EL Connect staff.
8.4 EL Connect reserves the right to suspend accounts for a period determined suitable in cases of MC submission or a Covid Positive situation, with the aim of preventing virus spread. To uphold the integrity of our Absence/Cancellation Policy, accounts will also be suspended for 14 days if more than 1 proof of cancellation/medical certificate are submitted within a month.
8.5 To maintain our service standards, if you are deemed unsuitable for a job by 2 or more unique hirers, your account will be terminated.
9. Wallet
9.1 Freelancers are compensated based on recorded minutes within EL Connect by default. While our system calculates earnings by the minute, some clients may require precise timekeeping. Manual adjustments, such as deductions for punctual clock-ins, may apply per hirers’ instructions. Please review job posts for details.
9.2 Scanning in early or out late, i.e. outside of the stipulated job hours will not be paid. We will honour the hours between the job’s start and end time only.
9.3 Payments are administered through an in-app Wallet system. After successfully completing a job, payments will be credited into the Freelancer's Wallet.
9.4 Freelancers are penalized for lateness, cancellations, and no-shows, with fees deducted from their Wallet if such incidents occur.
9.5 Any overpayment made to the Freelancer is also deducted from their Wallet. If the Wallet balance is insufficient for overpayment deduction, payment must be made to EL Connect Pte Ltd via PayNow or Bank Transfer.
9.6 EL Connect charges an administrative fee of $1.00 per approved payout request. This fee is a platform service and administrative fee associated with wallet management, payout verification, fraud prevention, reconciliation, and operational costs. This administrative fee is not a PayNow transaction charge but a platform service fee.
Note: Administrative fee of $1 will be waived until 30 June 2026.
9.7 EL Connect does not impose any surcharge for payments made via PayNow, and fully complies with the PayNow Merchant Charging Prohibition Rules issued by the Association of Banks in Singapore.
The platform administrative fee described in Clause 9.6 applies regardless of the underlying payout rail or settlement mechanism used, which may include, but is not limited to, internal settlement systems, FAST transfers, or other regulated payment infrastructure.
9.8 The minimum payout amount per transaction must be $30.00 or higher.
9.9 Payout requests submitted through the Wallet are not instant. All payout requests will be processed within 7 days (with Day 1 being the date of submission).
9.10 The processing time may vary and is subject to verification of attendance records, hirer confirmation, accuracy of the user’s account information, banking procedures, public holidays, and internal processing requirements.
9.11 Freelancers are fully responsible for ensuring that the payout method, such as PayNow or bank account details, is accurate. EL Connect is not liable for any payments made to incorrect accounts due to inaccurate information provided by the Freelancer. Any recovery of such payments is the sole responsibility of the Freelancer.
9.12 Gig Mission payments, refunds, penalties, and earnings will also be processed through the same Wallet system and are subject to the same payout timelines, verification processes, and administrative fees unless otherwise stated.
10. Referral, Incentive, Lucky Draw & Campaigns
10.1 By participating in any Referral, Incentive, Lucky Draw and Campaigns organized by EL Connect, you agree to the following terms and conditions:
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Participants must maintain good work records to be eligible. Last-minute cancellations, no-shows, or lateness may affect eligibility.
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Winners will be selected randomly and notified via EL Connect Official Mainline Call from +65 68029119/Facebook Messenger Chat @elconnectsgp.
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Winners must present personal identification matching the details in our system to redeem their prizes at our office.
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Prizes not claimed within 30 days will be forfeited.
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Prizes are not transferable or exchangeable for cash.
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By participating, you consent to EL Connect collecting, using, and disclosing your personal information for promotional purposes.
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EL Connect has sole discretion to determine eligibility, and its decisions are final.
10.2 To maintain our service standards and ensure reliable attendance, incentives will be forfeited if you have more than 2 last-minute cancellations within the month. (i.e., No-show or last-minute cancellations less than 15 hours from the job start time.) Valid documentation submitted for your cancellations will not be considered in this case.
10.3 Freelancers who are blacklisted/deactivated, will not be eligible for referral and/or incentive.
10.4 To be eligible for the referral bonus, both the referrer and the referee must complete at least one job in the same calendar month, regardless of the month of registration. There is no expiry for the referral, and the bonus will be awarded to the referrer once both parties meet the requirements. Note: The Buddies Boost Campaign runs from 1 Oct 2025 to 31 Dec 2025. During this campaign period, the standard referral terms do not apply. Any referrals made between 1 Oct 2025 and 31 Dec 2025 that do not meet the campaign criteria will be deemed invalid.
10.5 Freelancers eligible to receive incentive payments, referral fees, or campaign bonuses will have the amounts credited to their app wallet on the 7th of the following month. For example, incentives earned in January 2025 will be credited on 7 February 2025.
10.6 Loyalty Programme – Club ELCY (Effective 1 July 2025)
Freelancers will be automatically assessed for the loyalty programme based on job performance and attendance each quarter (January to March / April to June / July to September / October to December).
The programme includes three tiers:
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Royal ELCY: Account completed users.
Benefit:
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Monthly incentive.
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King ELCY: Complete at least 48 jobs per quarter with no more than 2 last-minute cancellations per month.
Benefits:
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Monthly incentive
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Up to $20 per medical reimbursement benefit*
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$30 reimbursement per last-minute cancellation by employer only (total claim capped at $80 per quarter)
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Emperor ELCY: Complete at least 78 jobs per quarter with no more than 2 last-minute cancellations per month.
Benefits:
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Monthly incentive
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Up to $30 per medical reimbursement benefit*
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$40 reimbursement per last-minute cancellation by employer only (total claim capped at $120 per quarter)
*Freelancers who are also claiming medical expenses under the EL Connect Accidental Insurance Plan may submit an additional medical reimbursement claim under this loyalty tier, subject to the same reimbursement cap.
Starting from 1 October 2025, all claims for medical reimbursement must be submitted through the “Loyalty Benefit Claim” section on the freelancer’s profile page, together with medical receipts from physical clinic visits only.
All medical reimbursement claims must be submitted within the same calendar month as the receipt date. Late submissions will not be accepted.
Reimbursement claims related to last-minute employer cancellations must include the relevant Job ID and be submitted through the same section.
11. Medical History Declaration
11.1 Freelancers engaging in tasks through EL Connect are required to provide information as accurately as possible regarding any medical conditions that might impede their ability to perform assigned tasks safely and effectively. This declaration is essential to ensure the safety of both the user and others involved in the tasks.
11.2 Medical information disclosed will be treated with the utmost confidentiality. It will only be utilized for the sole purpose of assessing the user's suitability for specific tasks with the hirer.
11.3 It is the freelancer’s responsibility to keep their medical information up-to-date. Failure to do so may result in the user being assigned tasks that are unsuitable for their condition, leading to potential safety risks.
11.4 Freelancers should recognize that particular tasks might not be appropriate for individuals with specific medical conditions. EL Connect does not discriminate based on medical history; however, the safety of the freelancer and others involved in the tasks is our top priority. Freelancers could be limited or declined from tasks that could endanger their well-being due to their medical condition, both during the assignment process and after on-site observation by the hirers.
11.5 In the event that a freelancer is unable to perform assigned tasks due to undisclosed or misrepresented medical conditions, payment adjustments or deductions may apply. Payment may not be granted if the freelancer’s undisclosed medical condition prevents them from completing the task as agreed upon.
11.6 In cases where a freelancer’s medical condition significantly affects their ability to perform tasks safely, EL Connect reserves the right to request medical documentation. This documentation will be used to assess the user's suitability for specific tasks, facilitating appropriate task assignments.
11.7 By engaging in tasks through our platform, users acknowledge that the platform is not liable for any consequences arising from undisclosed or misrepresented medical conditions. Users are responsible for their own safety and well-being during task engagements.
11.8 Freelancers are required to disclose any medical conditions or health issues. Failure to comply may lead to being sent home by the hirer at the job site and/or account blacklisted.
12. Criminal Record Declaration
12.1 Freelancers engaging in tasks through EL Connect are required to disclose any criminal records they may have that could impact their suitability for specific tasks.
12.2 Information disclosed regarding criminal records will be treated with the utmost confidentiality and will only be utilized for the purpose of assessing the the freelancer’s suitability for specific tasks with hirers.
12.3 It is the freelancer’s responsibility to disclose any relevant criminal records accurately and keep this information up to date. Failure to do so may result in the freelancer being assigned tasks that are unsuitable for their background, leading to potential safety and legal risks.
12.4 Freelancers should recognize that certain tasks may not be appropriate for individuals with specific criminal records. EL Connect does not discriminate based on criminal history; however, the safety and legal compliance of both the freelancer and others involved in the tasks are our top priorities. Freelancers could be limited or declined from tasks that could endanger legal compliance or the safety of individuals, both during the assignment process and after on-site observation by the hirers.
12.5 In the event that a freelancer is unable to perform assigned tasks due to undisclosed or misrepresented criminal records, payment adjustments or deductions may apply. Payment may not be granted if the freelancer’s undisclosed criminal record prevents them from completing the task as agreed upon.
12.6 In cases where a freelancer’s criminal record significantly affects their ability to perform tasks safely or legally, EL Connect reserves the right to request documentation related to their criminal history. This documentation will be used to assess the user's suitability for specific tasks, facilitating appropriate task assignments.
12.7 By engaging in tasks through our platform, users acknowledge that the platform is not liable for any consequences arising from undisclosed or misrepresented criminal records. Users are responsible for their own compliance with legal requirements and their own safety and well-being during task engagements.
12.8 Freelancers are required to disclose any criminal records. Failure to comply may lead to being sent home by the hirer at the job site, termination of the task engagement, and/or account blacklisted.
13. Gig Missions (Ad-hoc Tasks)
13.1 Gig Missions refer to ad-hoc tasks posted on the platform by users (“Mission Creator”) for other users (“Mission Hunter”) to complete. These tasks are separate from standard part-time job postings and are facilitated by EL Connect as a platform only.
13.2 EL Connect acts solely as a technology platform to facilitate connections between Mission Creator and Mission Hunter. EL Connect is not a party to any agreement formed between platform users and is not responsible for the execution, quality, or outcome of any Gig Missions. EL Connect reserves the right to set-off or offset any amounts owed by a user against any balance held in the user’s in-app wallet.
13.3 Gig Missions do not constitute employment. Mission Hunters are independent contractors, and no employer-employee relationship is created between EL Connect, Mission Creator, or Mission Hunter.
13.4 Gig Mission users agree that they shall, at all times:
(a) comply with these Terms and all applicable laws and regulations;
(b) provide accurate, complete, and up-to-date information when posting or participating in Gig Missions;
(c) not use the platform for any illegal, fraudulent, or unauthorised purposes;
(d) not post or transmit any content that is false, misleading, defamatory, abusive, or otherwise inappropriate;
(e) not circumvent the platform by engaging in off-platform transactions or payments;
(f) maintain the security and confidentiality of their account and not transfer, sell, or allow others to use their account;
(g) ensure that any content or task posted does not infringe any third-party rights, including intellectual property or privacy rights;
(h) not introduce any malicious code, viruses, or harmful software that may disrupt the platform’s operations.
EL Connect may, at its sole discretion, remove any content, suspend or terminate accounts, and take any other necessary action without prior notice in the event of a breach of this clause.
(i) Any engagement, communication, or transaction conducted outside the Platform is done entirely at the user’s own risk. EL Connect will not provide support, protection, or dispute resolution for such activities.
13.5 All Gig Missions payments must be made through the EL Connect platform. EL Connect reserves the right to suspend or cancel any Gig Mission where payment is not successfully completed.
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A connection fee of 10% will be charged by EL Connect.
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Applicable GST will be charged on the connection fee only, in accordance with prevailing regulations.
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A minimum job posting value (“Mission Value”) of $10 applies to all Gig Missions postings.
For Mission Creator (MC):
Mission Creator is required to pay the Mission value with 10% connection fee and applicable GST upon awarding the Gig Mission through the platform.
For Mission Hunter (MH):
Mission Hunter will receive the Mission value less the 10% connection fee and applicable GST, credited to their in-app wallet upon successful completion and confirmation by Mission Creator. A Gig Mission shall only be considered confirmed upon successful receipt of payment by EL Connect.
Illustrative Example (for clarity only)
Mission value is posted at $30.00
Connection fee (10%): $3.00
GST of connection fee (9% of $3.00): $0.27
*Credit card fee (4.2% applicable to credit card users only): $1.40
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Total payable by Mission Creator: $34.67
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Amount receivable by Mission Hunter: $26.73
For clarity, EL Connect charges a service fee to both Mission Creator and Mission Hunter for facilitating the transaction.
All payments are final once released, subject to platform rules and dispute handling processes.
*Payment processing fees (including credit card fees) are charged by third-party providers and are non-refundable.
13.6 Gig Missions are not covered under EL Connect’s insurance or protection schemes, including but not limited to personal accident or workplace coverage.
13.7 Gig Missions are not eligible for any incentives, bonuses, or loyalty programme benefits under EL Connect, unless otherwise stated.
13.8 Mission Hunter accepts Gig Missions at their own discretion and is responsible for ensuring that they are able to safely and adequately perform the task. EL Connect bears no responsibility for any injury, loss, or damage arising from participation.
13.8.1 Mission Creators are solely responsible for clearly defining the scope, deliverables, timeline, and requirements of each Gig Mission. EL Connect is not liable for any ambiguity or mismatch of expectations.
13.8.2 EL Connect does not guarantee that any Gig Mission will receive applications, be completed, or meet the expectations of the Mission Creator.
13.9 EL Connect reserves the right, at its sole discretion, to determine whether a full refund, partial refund, or forfeiture of amounts applies, depending on the nature of the violation, including but not limited to fraudulent intent or policy abuse. Refund decisions will be based on the nature of the violation and level of task completion.
For avoidance of doubt, all payment processing fees, including but not limited to credit card fees, are strictly non-refundable under all circumstances, regardless of the outcome of any dispute, cancellation, or refund.
13.10 Gig Missions and Part-Time Job activities are tracked under the same user account. Violations, cancellations, and penalties incurred under Gig Missions may affect the user’s standing on the Part-Time Job platform, and vice versa.
EL Connect reserves the right to suspend or deactivate accounts across both services based on overall user behaviour.
13.11 Any disputes arising from Gig Missions should first be resolved between the Mission Creator and Mission Hunter. EL Connect may, at its sole discretion, assist in mediation, but is not obligated to intervene. If EL Connect steps in to review or decide on a dispute, our decision will be final, based on available evidence and platform records, and must be accepted by all parties.
EL Connect reserves the right to determine the order and priority of dispute handling and is not obligated to act within a specific timeframe.
Acceptance of a Gig Mission constitutes a binding commitment by both Mission Creator and Mission Hunter to fulfil the agreed task. Once a Gig Mission is accepted and confirmed, cancellations by either party may result in penalties.
A “violation” includes but is not limited to misleading listings, non-delivery of agreed tasks, abusive conduct, or suspected fraudulent activity. EL Connect reserves the right to determine whether a report constitutes a valid violation.
A 10% penalty based on the agreed Mission Value will be charged to the cancelling party, and such fee will be retained by EL Connect.
Cancellation after acceptance may also result in account penalties, including an increase in cancellation count.
13.11.1 Dispute & Account Enforcement (Mission Creator)
First reported violation: Listing will be reviewed and may be removed
Second reported violation: EL Connect user account suspended for 14 days
Mission Creator active listings will be made inactive. Any Gig Missions or part-time jobs previously awarded to the Mission Creator may be automatically cancelled upon suspension.
Repeated violations: EL Connect user account termination
13.11.2 Cancellations & Penalties (Mission Creator and Mission Hunter)
Frequent cancellations/no-show rates will affect overall account status. EL Connect reserves the right to impose a higher penalty or take additional enforcement action in cases of repeated abuse, high-value transactions, or behaviour deemed detrimental to the platform.
Penalty Structure:
1st cancellation/absence: 10% penalty (based on Mission Value)
2nd cancellation/absence: 10% penalty (based on Mission Value) & 14 days account suspension
3rd cancellation/absence: 10% penalty (based on Mission Value) & account deactivation
13.11.3 If a Gig Mission is cancelled after the Mission Hunter has commenced work, any refund (if applicable) to the Mission Creator or payment (if applicable) to the Mission Hunter will be determined based on EL Connect’s review and dispute resolution process, considering the extent of work completed. For avoidance of doubt, any applicable cancellation penalties shall still apply regardless of whether work has commenced.
13.11.4 EL Connect does not guarantee the quality, legality, or suitability of any work performed. Mission Creators acknowledge that Gig Missions are completed by independent users.
13.12 Gig Mission payments will only be released to the Mission Hunter upon confirmation of task completion by the Mission Creator, or after a reasonable review period as determined by EL Connect. EL Connect reserves the right to withhold or delay payment in cases of disputes, suspected fraud, or incomplete tasks. EL Connect is not responsible for delays caused by incomplete information, disputes, system checks, or external payment processing factors.
All earnings will be credited to the in-app wallet used for Part-Time Jobs. Payouts follow Clause 9 (Wallet). The Mission Hunter is solely responsible for ensuring that their payout details (including PayNow or bank account information) are accurate and up to date. EL Connect shall not be liable for any delays or failed transactions arising from incorrect or incomplete payment information, disputes, or any external processing factors beyond its control.
All refunds, reversals, or credits due to the Mission Creator will be issued exclusively to the EL Connect in-app wallet, regardless of the original payment method used. Users agree not to initiate any chargeback or payment dispute with their payment provider for transactions made on the platform. In the event of any such chargeback, EL Connect reserves the right to suspend the user’s account and recover any losses incurred.
13.13 Without limiting the obligations under Clause 13.4 and any other provisions of these Terms, EL Connect reserves the right to suspend or terminate any user account immediately in the event of any breach of platform rules, including but not limited to circumvention of payment, misrepresentation, or fraudulent conduct.
14. Intellectual Property Rights
All Proprietary Material on the platform, including text, graphics, content, designs, and more, is owned by EL Connect or used by permission. It is protected by copyright and other proprietary rights. You may not use, copy, or transmit any Proprietary Material without EL Connect's prior written consent.
15. Indemnification
You agree to defend, indemnify, and hold harmless EL Connect Pte Ltd, its officers, managers, members, affiliates, and employees from any and all claims, costs, damages, losses, liabilities, and expenses, including attorneys' fees and court costs, arising out of or in connection with:
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Your violation or breach of these Terms of Service or any applicable law or regulation, whether referenced herein.
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Your violation of any rights of any third party, including providers of services arranged via the EL Connect platform.
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Your use or misuse of the EL Connect Platform, Software, or Service.
16. Limitation of Liability
In no event shall EL Connect Pte Ltd and its licensors be liable to you or any third party for any direct, indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind, including personal injury, loss of data, revenue, profits, use, or other economic advantage.
EL Connect Pte Ltd is not liable for any delay, disruption, or damage that may result from:
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Your use of the Service or Software
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Any delay, delivery failure, or damage resulting from the inherent limitations and issues of internet, telecommunications networks, and electronic communications.
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Any consequences arising from undisclosed or misrepresented medical conditions by Freelancers.
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Any issues arising from the introduction of third-party contractors by the EL Connect platform.
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Any claims or damages resulting from your use of the Service, the EL Connect platform, or the Software.
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For Gig Missions, EL Connect shall not be liable for non-completion of tasks, dissatisfaction with outcomes, disputes between users, or any losses arising from reliance on user-generated listings.
17. Privacy
17.1 Each user's National Registration Identity Card (NRIC), phone number, and email address are permitted to have only one account for their lifetime. It is strictly prohibited to delete an account and create a new one to obtain benefits, or for any reasons. Any duplicated accounts discovered will be merged with the existing data stored in our system.
17.2 Some Clients or Mission Creators on the Platform may require users to provide specific identification or qualification documents—such as NRIC, Food Safety Certificates, Driver’s Licences, or other relevant certifications—for verification, profile creation, or job consideration. By submitting such information or documents, you consent to EL Connect collecting, storing, and sharing them securely with relevant hiring companies for legitimate recruitment or verification purposes.
17.3 Upon deleting your EL Connect's account, your full name, NRIC (number only) will be stored in our system along with transaction data and job history for compliance purposes. You will no longer have access to your account or any associated data.
Visit https://www.elconnect.sg/privacy-policy to understand how EL Connect collects and uses personal information. We are committed to protecting your privacy, and our privacy policies explain how we treat your data. By using our Platform, you agree that EL Connect Pte Ltd can use your data in accordance with our privacy policies.
By using EL Connect job platform, you confirm that you have read and agreed to the above terms and conditions. Your use of the app constitutes your acceptance and agreement to be bound by these terms and conditions.
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